NEW POLICY FROM SPRING 2019:
CitySide Sports Pty Ltd will no longer offer optional insurance and it will instead be included in our registration process, and registration fees have gone up slighly to reflect this. Please see the FAQ below as to why.
CitySide Sports does not represent itself as an insurance provider. We purchase accidental player insurance and then provide it to all teams.
Our insurance is provided through Sports Underwiritng Australia. We have the 'Premier Package'.
The program seeks to provide benefits to those most exposed and to maintain protection at the lowest possible cost. It therefore cannot provide 100% cover or a benefit for every loss that occurs. Federal Government Legislation prevents insurance companies from paying any insurance benefit for a medical service that is covered by Medicare. This legislation also applies to the Medicare gap. In addition to these policies all participants are encouraged to take out private health insurance.
To make a claim, please contact your relevant sport department at firstname.lastname@example.org or email@example.com who will assist you in the first steps and then forward you on to our insurance broker who will assist you the remiander of the way. NOTE: In order to make a claim for an injury sustained while playing with CitySide Sports an incident report must be filled out and witnessed by a staff member and you must have been ticked off on the team sheet prior to the injury.
Now included in registration fees
- Capital Benefits (death under 18: 20%): Up to $50,000
- Loss of Income: 7 day excess / 52 weeks max - Up to $350 per week
- Student Assistance: 7 day excess / 52 weeks max - Up to $350 per week
- Home Help: 7 day excess / 52 weeks max - Up to $350 per week
- Parents Inconvenince: Max $1,500 - $25 per day
- Non Medicare Medical: Max 85% / Excess $50 - Up to $2,000
- Funeral Expenses: Up tp $5,000
- Modifiation Expenses: Up to $10,000
Frequent Insurance Questions
If I injured myself but did not get an incident report done, can I still make a claim?
No. CitySide Sports Pty Ltd must sign off on any claim and in order to do so, we must be confident that your injury happened during one of our games.
CitySide used to offer optional insurance, why not anymore?
We were very proud of our optional product, it was completely unheard of in the social sporting industry. We offered this for almost 10 years. During that time we had a competitor try to suggest we were doing something illegal and we even had someone report us to ACCC to be investigated, in early 2018. We passed, with flying colours. We had already done our research and all the legalities and knew what we were doing was correct.
So why the change?
We had originally provided this optional service due to government rebates being offered and so many players having their own private health insurance. Since that time, the % of Australian's with private health has declined slightly but we have also seen a rapid incline in players calling us thinking they have insurance, only to find out they do not. Insurance costs have also risen over the years and this service of product, which was offered at a premium price to those who chose to take it out, is no longer a viable or affordable option.
We have not changed our coverage level in this change. We have always been on the higher Premier Package with Sports Underwriting Australia and will continue to do so.
How do I make a claim?
We really hope you never have to, as we would prefer you didn't get injured! That's not fun! However if you do need coverage, please seek your medical advice and then email your sport department at firstname.lastname@example.org or email@example.com. We will assist you to get the ball rolling and then pass you on to our Insurance Brokers at Network Steadfast who will assist you the rest of the way until completion.
I asked your staff for advice with my claim, but they would not provide it. Why not?
We are not an insurance company or broker. Just like we would not give you medical advice, we would also not give you insurance advice. It is not that we are not wanting to be helpful. We do however have an amazing broker who will assist you from start to end.